How Bias, Not Complacency Can Lead To Disruption

“Success is a lousy teacher,” says Bill Gates. “It seduces smart people into thinking that they can’t lose”. This is the common narrative when it comes to innovation. The typical story of disruption is that it happens because successful companies and leaders...

How To Move Beyond R&D To Search For Customer Value

Most innovators are obsessed with the products and services they are working on – far more obsessed than they should be. I have met software programmers who get so excited about the technical aspects of the application they are creating, they forget the users of...